Giannoulias Launches DMV Kiosk Pilot Program

Illinois Secretary of State Alexi Giannoulias- Photo provide by IL Secretary of State

Giannoulias Launches DMV Kiosk Pilot Program

‘Fast-Lane’ DMVs at Illinois Retailers Offer Renewals Within Minutes

DMV kiosks located inside retail stores across the state will provide Illinoisans with a new option when it comes to renewing their driver’s license or obtaining vehicle stickers, Secretary Alexi Giannoulias announced.

The Secretary of State’s office has begun rolling out “Fast-Lane” DMV kiosks as part of a pilot program this fall, deploying 15 kiosks located in Chicago, the suburbs and downstate in Mariano’s, Jewel-Osco, Kroger and Meijer grocery stores.

“Fast-Lane kiosks offer added convenience for Illinois drivers who now have the ability to renew their driver’s license or purchase a vehicle sticker while they’re running errands or buying their groceries,” said Giannoulias, who announced the program at the Mariano’s in the West Loop. “This is a big step in our ongoing effort to modernize the office and enable Illinoisans to obtain more services online and remotely without having to visit a DMV.”

“At Mariano’s we are always looking for innovative ways to serve our customers, and these kiosks offer incredible convenience. We are excited to launch this initiative with Secretary of State’s Office at our stores, which will create excitement for our shoppers,” said Michael Marx, Division President, Roundy’s and Mariano’s.

With an average transaction time of about two minutes, Illinoisans can renew their driver’s licenses, state IDs and purchase vehicle stickers using the kiosks. Once the pilot is expanded, the Secretary of State’s office will look to add more services.

The kiosks serve as an alternative resource for those without online access or those with restrictive schedules, which make a trip to the DMV more difficult. Renewals conducted at a kiosk are more convenient and less expensive than at most currency exchanges or emission testing sites.

During the pilot phase, the kiosks will also offer services in English and Spanish, but Giannoulias plans to increase the number of languages available as the program expands.

Most Illinois drivers must renew their driver’s license every four years and motorists must renew their vehicle registrations and obtain license plate stickers annually. Illinois drivers and motorists receive a renewal notice in the mail that includes a unique bar code for their account and an access PIN, which they will enter when using a kiosk.

The kiosks will print vehicle registration stickers for customers immediately on site. Customers seeking a driver’s license or state ID card renewal will receive a temporary document at the kiosk to use while their new card is mailed to them within 15 business days.

New applicants for driver or vehicle services – including those applying for a REAL ID – will still be required to make an in-person DMV visit to ensure proper identity verification is conducted.

The kiosk technology was designed by Intellectual Technology Inc. (ITI), which was chosen as part of a competitive bid process. ITI operates self-service kiosks located in 17 states, including California, Florida, Georgia, Indiana, Michigan, Minnesota, New Mexico, Nevada, North Carolina and West Virginia.

The kiosk program does not include any state funding or any additional costs to taxpayers. ITI will charge $4.95 per transaction and a credit card processing fee if applicable.

For more information, Illinoisans are encouraged to visit www.ilsos.gov/kiosks or visit one of the participating pilot locations:

Chicago

Jewel-Osco 4042 W. Foster Ave. Chicago

Mariano's 3350 N. Western Ave. Chicago

Mariano's 3145 S. Ashland Ave. Chicago

Mariano's 3857 S. Martin Luther King Dr. Chicago

Mariano's 40 S. Halsted St. Chicago

Mariano's 1615 S. Clark St. Chicago

Suburbs

Jewel-Osco 1500 Lee St. Des Plaines

Jewel-Osco 1177 S. Main St. Lombard

Jewel-Osco 7122 40th St. Stickney