Clerk Mariyana Spyropoulos Completes Comprehensive Phone Number Audit to Strengthen Public Access to the Courts
Clerk Mariyana Spyropoulos Completes Comprehensive Phone Number Audit to Strengthen Public Access to the Courts
Audit corrects outdated listings and ensures residents are connected to the right services, the first time
COOK COUNTY – The Office of the Clerk of the Circuit Court of Cook County, under the leadership of Clerk Mariyana Spyropoulos, has completed a comprehensive audit of all public-facing phone numbers and website listings to ensure that residents seeking court services are able to reach the correct department quickly and reliably.
The audit found outdated and incorrect phone numbers on public materials and online resources, including listings for outside agencies and numbers no longer active within the Clerk’s Office. Those numbers have now been corrected and, where appropriate, rerouted to the Clerk’s Call Center or the relevant departmental teams, ensuring that callers are no longer met with dead ends or misdirected.
“Access to the courts begins with access to information,” said Clerk Spyropoulos. “When someone reaches out to our office, they deserve a clear path to the help they need. This audit is part of our commitment to running a Clerk’s Office that is responsive, accountable, and built around the people we serve.”
Improving customer service and modernizing how residents interact with the courts has been a central priority of Clerk Spyropoulos’s administration since taking office. By eliminating outdated listings and strengthening call routing, the Clerk’s Office is reducing frustration for court users and reinforcing public confidence in the justice system.
Residents who encounter an incorrect phone number or listing are encouraged to contact the Clerk’s Call Center at 312-603-5030, where staff can open a help desk ticket to ensure the issue is promptly reviewed and corrected.
The phone and website audit is one of several initiatives underway to make the Clerk’s Office easier to navigate, more transparent, and better equipped to meet the needs of Cook County residents.
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