Customers urged to stay connected if they are behind on bills State moratorium on disconnection expires

Customers urged to stay connected if they are behind on bills

State moratorium on disconnection expires

CHICAGO — Peoples Gas is urging customers who may be behind on their energy bills to reach out as soon as possible to avoid disconnection. Illinois’ winter moratorium on residential disconnection expired at the start of April.

If a customer establishes and maintains a payment plan, they are not at risk for disconnection.

Peoples Gas works with customers year-round to offer payment plans and help with energy assistance.

Disconnection is always a last resort

Customers behind on their bills can go to peoplesgasdelivery.com or use the Peoples Gas app to set up payment arrangements and connect with financial assistance options. They can also call 866-556-6001.

To help customers who have lower incomes, financial assistance is available through the Peoples Gas Share the Warmth program. Additional assistance is available through the federal government, and through a state program that permanently reduces customers’ bills by as much as 83%.

Beware of scammers

Unfortunately, scammers often try to take advantage of the end of the moratorium.

Scammers may pretend to be from Peoples Gas. They may even manipulate caller ID to display "Peoples Gas” or use a recording that sounds like it’s from the company.

Scammers will threaten to turn off customers’ energy in a short amount of time and demand immediate payment — often with a prepaid debit card, third-party digital payment app like Zelle or Venmo, or unusual payment method such as bitcoin.

These are all warning signs. If customers are ever in doubt about a phone call or someone who comes to their door, they should hang up, keep the door closed and call Peoples Gas.

Additional scam safety tips are available online.

Simple ways to manage costs

Peoples Gas encourages customers to manage their energy use all year long. Go to our “Energy-saving tips” webpage for a checklist and more ways to save.

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