CONSUMER ALERT: ComEd, Better Business Bureau Report Another Rise in Mobile Payment App Scams Following Summer Heat Wave ADMISSIONS
When temperatures rise or fall to extremes, and electricity use increases, ComEd and the Better Business Bureau (BBB) have observed scammers
taking advantage of these conditions to bilk customers out of their
addition to the increase in reported incidents in July, the amount of
money customers reportedly lost to successful scams rose dramatically
to nearly $25,000. This compares to approximately $4,000 lost to
scams in July 2021.
and share what we learn to help individuals identify unscrupulous
activity,” said Melissa Washington, ComEd’s chief customer officer
and senior vice president of customer operations. “ComEd will
never call a customer and demand immediate payment – particularly
with a cash card, cryptocurrency or mobile payment app.”
by phone, although some contacts can be made by text or email, demanding payment to a particular account under the threat
of immediate service disconnection. The imposter will instruct the
customer to use a mobile payment app, such as Cash App, QuickPay,
Venmo or Zelle, which often have higher transaction limits than prepaid
cash cards. In some instances, the scammer will falsely claim
not to have received a payment so the victim transfers money two or
fast, or their power would be cut. Scammers will demand payment
fast and, usually, tell their victims to send money in an unconventional
form of payment. We always urge people to contact the company directly to verify the call is real. Also, to help protect the community, we ask anyone who has been approached by a scammer to please report them to the BBB Scamtracker, even if they didn’t lose money.”
1. ComEd will never call or come to a customer’s home or
such as Bitcoin, or third-party payment app like Cash App,
QuickPay, Venmo or Zelle.
such as a Social Security number, driver’s license number or bank information.
logo and visibly display a company ID badge with the logo and
employee’s name. ComEd recently changed its logo, so you may
continue to see the former ComEd logo on uniforms, badges and
vehicles until it is phased out.
match the name and address of the company you do business with.
Look for misspellings or slight alterations.
may be available to help with past-due balances. For more information, visit ComEd.com/ PaymentAssistance
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