New Tool Makes It Easier for ComEd Customers to Take Control of Their Bills and Energy Use
(SAM), ComEd has made it easier for families and
individuals to access customized financialassistance
options, as well as programs to help them manage their
electric bills.
SAM is an online self-service tool for all residential
customers that finds and displays support options based
on their household information, such as energy usage
and billing history. Customers who create an online
account with ComEd through the “My Account” tool
can log in while using SAM to get even more personalized,
targeted results.
“Previously, customers may have had to search for
information to enroll in energyassistance programs,”
said Nichole Owens, ComEd’s vice president of customer
channels. “With ComEd’s Smart Assistance
Manager, customers can access the website – anywhere
and on their own time – and be guided to the options
best suited for them. What’s better, they will also be
connected to the people and forms so they can get assistance
as soon as possible to take advantage of them.”
programs for which they may eligible – including
deferred-payment arrangements, the Percent of Income
Payment Plan assistance program (PIPP) and the Low
Income Home Energy Assistance Program (LIHEAP)
– then provides guidance and links to apply. SAM
also provides recommendations on energy-efficiency
offerings that can save customers money and energy,
including free home energy assessments and discounts
on nergy-saving products.
can visit ComEd.com/SAM. Enhanced Bill-Assistance
Options ComEd also reminds customers about recent
changes to payment features to further support customers
struggling to pay their electric bills. Eligible,
low-income residential customers will no longer be
assessed late payment fees or deposits, and any deposits
already provided to ComEd will be returned.
any customers when they use a credit card, debit card,
or electronic check to pay their ComEd bills. And, to
offer more convenience, all customers can pay their
ComEd bill with PayPal. More information on each of
these options is available at ComEd.com/Pay.
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