CBA and AT&T Workshop Helps Business Improve Customer Image
by Lesley R. Chinn
Although an old saying, service with a smile still rings true and will always have the effect of retaining customers, Sheri Watts, CEO of Watts Connection Inc., told a group of entrepreneurs looking to receive tips on improving operations and customer image.
Watts, who was a guest speaker at the workshop presented by Chatham Business Association (CBA) and AT&T, spent 30 years at Indiana Bell, which later became AT&T before forming her own businessconsulting company. The workshop was held at Illinois Service Federal Bank on Thursday.
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